Shipping policy

Shea Moné is dedicated to keeping our products 100% natural and free of harmful synthetic chemicals. We do not use synthetic stabilisers and we do not formulate our Top Down Moisturizer with any beeswax.

As a result, our all natural products are sensitive to temperature changes.

During very warm weather, our products may soften or melt in transit as they sit in warm mail trucks and mailboxes.

We use more protective packaging in the heat of summer, so most products do make their journey safely.

Unfortunately, melting is a natural reaction to heat and we have no control over the conditions during transit or delivery. We have the same problem as companies who make and ship fine chocolates during summer months.

On sunny or warm days it is best to refrigerate BEFORE opening the jars.  If you open items, check if melting has occurred, they may spill out and make a mess!